Courier claims support

Prepare a stronger complaint before you contact the courier.

Review which couriers generate the most reported cases in FindMyParcel, then build a ready-to-send complaint using the right claim type, contact route, and wording.

Case distribution

Reported cases by courier

Top share

Royal Mail

Evri

FedEx

Yodel

DPD

DHL

GLS

Parcelforce

UPS

Amazon Logistics

This is a simple visual of reported case share in FindMyParcel, not a formal service-quality ranking.

Complaint builder

Generate a default complaint letter

Choose the claim type and courier to build a base letter you can copy, edit, and use immediately. Tracking and order details are optional, but they help make the complaint more useful.

Type of claim

Courier company

Tracking number(Optional)

Order or sender reference(Optional)

Extra details(Optional)

Selected contact route

Evri

Evri complaints and parcel support

Evri often directs recipients to contact the sender or retailer first for refunds or replacements.

Complaint draft

Lost package letter for Evri

Subject: Complaint about lost package handled by Evri
Dear Evri Support Team,
I am writing to raise a formal complaint about a lost package involving a parcel handled by Evri.
Tracking / parcel reference: [Add tracking number]
Claim type: Lost package
Additional details: [Add any dates, delivery scans, photos, or address details that help explain the issue]
The parcel has not reached the intended recipient, and I need you to confirm where it is, what happened during transit, and whether it should now be treated as lost.
Please investigate what happened, confirm the outcome of your review, and explain what action you will take to resolve the matter.
If this issue needs to be progressed as a compensation or reimbursement claim, please confirm the correct next step and any evidence you require from me.
I would appreciate a written response as soon as possible.
Yours faithfully,
[Your full name]
[Your address]
[Your phone number]
[Your email address]

Next step

Use the official courier route

Open the courier's official support or complaints page in a new tab. Most courier sites do not expose public prefill fields, so the main shortcut here is the generated letter and, where available, a prefilled email draft.

Open Evri complaints procedure

What to include

Tracking number and any order or sender reference.
Dates of expected delivery and any misleading delivery scan.
Why the problem is a loss, delay, or wrong-address delivery.
What resolution you want: investigation, explanation, refund, or compensation guidance.